Shopping Cart | Help

	Am I buying from Planet Universe or is Planet Universe a shopping comparison tool?
	Answer: You are not buying from Planet Universe. We do not sell any of the items listed on the site. Planet Universe is a shopping comparison tool that helps buyers find information about products and merchants so that they can make the best decision when buying online.
	How do I sign up for a free Planet Universe Account?
	Answer: Signing up for a Planet Universe account is fast, free and easy. To setup an account, simply click on "Your Account" displayed on the top right section of the site. Then, click on 'Sign Up Now.' You will need to choose a username and password and provide us with some information about you.
	I am interested in making a purchase. How do I buy on Planet Universe?
	Answer: Below is a guide on how to purchase from our 2 types of sellers, Storefronts and Merchants. How to buy from a Storefront seller On the product page, click the "Shop" button next to the seller's name. Then, fill out the purchase detail information (i.e quantity, shipping method, payment method) and click "Buy Now." On the following page, enter in your shipping information. After doing so, click "Make Payment to Seller" on the order summary page. If you are paying through paypal you will be redirected to the paypal site to complete the transaction. If you are paying by money order, personal checks or cashier's checks, at the end of the transaction you will be provided with information on where the payment is to be sent. Upon completion of the transaction you will receive a confirmation email verifying your purchase. How to buy from a Merchant Once you have selected a Planet Universe merchant from the listing on the product page, click the "Shop" button next to the merchant's name to go to their website where you can place your order. You may need to create an account with the merchant even if you already have a Planet Universe account - the merchants are all separate companies from Planet Universe.
	How do I sell on Planet Universe?
	Answer: We offer 2 types of vendor accounts on Planet Universe: Storefronts(Commission Based) and Merchants(Cost-Per-Click). Planet Universe Storefronts (Commission Service): Planet Universe Storefronts is a service designed to help sellers without their own web site or to help sellers that would rather pay commission only if their merchandise sells rather than a Cost Per Click (CPC) to send traffic to their own web site. There are no set-up or listing fees. Sellers only pay a commission ($1 + 4.75% of the purchase price) after a product is sold. For more details regarding fees, please read our Fees and Billing Policy. If you have multiple items to list with us, it may be more efficient for you to list them using our Bulk Import Grabber. For more detailed info about using the Bulk Import Grabber, please click here. For more information please read the Q&A in the "Selling" section. Merchant (Cost-per-Click Service): If you are interested in driving traffic to your own web site, Planet Universe as a leading shopping comparison site will provide you with highly qualified leads from informed qualified shoppers. If you're interested in signing-up, please fill out the required information. A person from our New Accounts department will contact you within 1-2 business days.
	What does it mean when a product is labeled as OEM, Refurbished, or Generic?
	Answer: Please view the definitions of our listing conditions
	I have questions for a seller. How do I contact them?
	Answer: Contact information, such as phone number for a specific merchant, can be found by clicking the 'Merchant Info' link below the merchant's name on the product page. If the vendor is a Planet Universe "Storefronts" seller, then the merchant info link will not apply; you will need to click the ‘Shop’ button next to their name then the ‘Ask seller a question’ link within their Planet Universe Storefront to establish communication.
	Why do I receive a "Cookies not enabled" error when navigating through your site?
	Answer: There are several reasons as to why you may be encountering this problem, please make sure that your date and time properties are set correctly for your time zone as an error in the settings could cause our secure cookie to timeout prematurely thus causing a invalid login. If you are using any kind of firewall software (Black Ice, Zone Alarm) then it might also be blocking our secure cookie. Also, make sure that your browser settings are set to accept cookies. If these factors are eliminated and the problem persists, then please click the "Contact Planet Universe Support" link at the bottom of this page and let us know what operating system and internet browser version you are using so that we may try to recreate the problem to determine the cause of the error and find a solution.
	Why does my account say 'On Hold' when I try to login?
	Answer: There are several reasons why your account may be placed on hold.
	How do I leave feedback (i.e Product Reviews, Seller Reviews)?
	Answer:  How to leave feedback for a seller To leave feedback for a storefront seller, simply log into your account and click on "Leave Feedback." Locate the seller you would like to review and click on the "Rate" link adjacent to their name. Finally, enter in your feedback and submit the review. If you are planning to leave feedback for a merchant, the procedure is little different. Here are the steps on how to do so: 1) Click on the "Merchant Ratings" link located at the top of the homepage 2) Using the merchant search tool, do a search for the merchant you would like to review. 3) Once you have located the merchant, click on their name to be taken to their merchant information page. 4) Within the "Merchant Review and Ratings" title bar there is a link called "Write a review." Click on it and enter in your feedback. 5) Finally, click on the "Preview Rating" button and submit the review. Note: Some merchants provide a follow up email survey after a transaction is completed that allows buyers to provide feedback via email. In this case, the above procedure will not apply. How to write a product review To write a review on a specific product, simply locate it and select "User Reviews" on the top-right hand side of the product listing page. Next, click on "Write a Review" which is located right below the product's description. Finally, enter in the required info for the review and submit.
	I noticed a pricing/linking/availability error on your site. How do I report this error?
	Answer: If you find pricing, linking, or availability errors on our site, to any of our products, you can report it. At the bottom of the main product page is a link to "Report a Pricing Error." You can click on this link, select a seller, select a problem, and describe in further details if necessary what the problem is.